Travel terms

Cancellation, guarantees and travel terms

At Local Vietnam, we believe it’s important that you clearly understand what to expect. On this page, you’ll find our cancellation policy, travel terms, and information about guarantees and responsibilities during your trip. This way you know in advance what happens if your plans change, if you cancel, or if something unexpected happens. If you still have questions after reading, you can always contact us.

1. Cancellation policy

When you book a trip or tour with Local Vietnam, we reserve accommodations, transportation, and activities with various local partners. As a result, cancellation fees may apply. Below are the cancellation terms for package tours and tailor-made trips, multi-day tours and day tours. The cancellation fees apply to every cancellation, also when you are ill, your flight changes or your visa is late.

1.1 Package tours and tailor-made trips

Days before the start	Cancellation fee (% of the trip price)
43 days or more	15%
42 to 22 days	30%
21 to 15 days	50%
14 to 6 days	75%
5 days or less, or after the start	90%

Domestic flights are non-refundable.

If you feel unsafe traveling to Vietnam because of political unrest, natural disasters or epidemics, we can agree on the following:

You never pay more than the cancellation fees in the table above.
We check each part (accommodation, activity or transfer) to see what can still be canceled, to keep your costs as low as possible.

1.2 Multi-day tours

Days before the start	Cancellation fee (% of the trip price)
16 days or more	20%
15 to 9 days	30%
8 to 3 days	50%
2 days or less	100%

1.3 Day tours

Days before the start	Cancellation fee (% of the trip price)
11 days or more	10%
10 to 6 days	25%
5 to 3 days	50%
2 days or less	100%

If you cancel, we keep the cancellation fee and refund the rest of what you paid.

1.4 Unused services

No refunds can be given for unused services such as meals, accommodations, or activities that are part of the booked trip or tour.

If you leave the trip early, we cannot refund the part you did not use.

1.5 Payment fees

Any payment fees charged by payment providers or banks are non-refundable.

2. Guarantees and financial responsibility in case of unexpected situations

This section explains how we handle unexpected situations and what we take responsibility for if something goes wrong during your trip.

Strong partnerships: We work with reliable local partners and regularly monitor their stability and quality. This helps us reduce risks and ensure the continuity of our services.
If a partner closes: if a partner, for example a hotel, can no longer operate, we arrange an alternative. If this happens after you have paid in full, we do our best to find a comparable replacement so your trip can go ahead.
If a partner cannot deliver: if a partner cannot deliver a service, for example because of overbooking or a canceled activity, we arrange a comparable or better alternative as quickly as possible. If no suitable alternative is available, we will refund the cost of that specific part of the trip.
Transparent communication: If a situation arises where additional costs are unavoidable, we will always discuss this with you first. We aim to find a solution together that is fair and financially reasonable.
Personal support: our team is available throughout your trip to assist with any questions or issues. If needed, we act quickly to find a suitable solution, ensuring your trip runs as smoothly as possible.

3. Valid travel documents

You are responsible for carrying all required travel documents, such as a valid passport and, if necessary, a visa. If you are unable to take the trip due to missing or incorrect documents, any resulting costs are your responsibility.

4. Force majeure

In case of force majeure, we may change or cancel the tour.

Force majeure includes, for example: war, social unrest, natural disasters, delays, fire or damage to vehicles, and the bankruptcy of a transport company or supplier on the trip.

5. Special requests

You must tell us about any special requests at the time of booking, such as ground-floor accommodation, dietary requirements, or other personal preferences. We will do our best to accommodate these requests but cannot guarantee them.

6. Liability and insurance

We are not liable for loss of or damage to personal belongings, or for additional costs caused by delays, accidents, natural disasters, or political unrest.

Travel insurance is your own responsibility. We recommend insurance that covers medical costs and repatriation, cancellation, and the activities on your trip, such as motorbike tours. It is also your responsibility to understand the terms and coverage of your own insurance policy.

7. Complaints during the tour

If you have a complaint about a tour, tell us when the problem happens. This allows us to address the situation immediately and find a suitable solution.

If we cannot solve it on the spot, you can send us your complaint up to 7 days after the tour ends. Complaints that were not reported during the tour cannot be considered afterward.

8. Changes to a booking

To change a booking, the person who made the booking contacts us. Depending on the nature of the change, additional costs may apply.

Questions about our travel terms?

We aim to explain our terms as clearly as possible. If you have any questions about cancellations, changes, or any other aspect of your trip, contact us on WhatsApp or by email. We’re happy to help and will explain everything clearly before you book your trip.