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Vietnam Travel Guide
Cancellation, Guarantees and Travel Terms at Local Vietnam
At Local Vietnam, we believe it’s important that you clearly understand what to expect. On this page, you’ll find our cancellation policy, travel terms, and information about guarantees and responsibilities during your trip. We aim to explain everything as clearly and transparently as possible, so you know in advance what happens in case of changes, cancellations, or unexpected situations. If you still have questions after reading, you can always contact us.
Overview
1. Cancellation Policy
When you book a trip or tour with Local Vietnam, we reserve accommodations, transportation, and activities with various local partners. As a result, cancellation fees may apply. Below you’ll find the cancellation terms for our package tours (including tailor-made itineraries) and tours.
1.1 Cancellations – Package Tours
| Days before departure | Cancellation fee (% of total trip price) |
|---|---|
| Up to 42 days | 15% |
| 42 to 21 days | 30% |
| 21 to 14 days | 50% |
| 14 to 5 days | 75% |
| 5 days or less (including after departure) | 90% |
Domestic flights are non-refundable.
If a traveler feels unsafe traveling to Vietnam due to political unrest, natural disasters, or epidemics, the following cancellation arrangement may be applied in mutual agreement:
- Maximum charges will follow the standard cancellation policy
- Each component (accommodation, activity, or transfer) will be reviewed individually to determine what can still be canceled, with the aim of minimizing cancellation costs for the traveler
1.2 Cancellations – Multi-day Tours
| Cancellation fee (% of total tour price) | Percentage van de reissom |
|---|---|
| Up to 15 days | 20% |
| Up to 8 days | 30% |
| Up to 3 days | 50% |
| 2 days or less | 100% |
1.3 Cancellations – Day Tours
| Days before departure | Cancellation fee (% of total tour price) |
|---|---|
| Up to 10 days | 10% |
| Up to 5 days | 25% |
| Up to 3 days | 50% |
| 2 days or less | 100% |
1.4 Unused Services
No refunds can be given for unused services such as meals, accommodations, or activities that are part of the booked trip or tour.
If a traveler decides to leave the trip early during the trip, no refund will be provided for the unused portion of the program.
1.5 Payment Fees
Any payment fees charged by payment providers or banks are non-refundable.
2. Guarantees and financial responsibility in case of unexpected situations
At Local Vietnam, we value clarity and transparency, especially when it comes to the financial aspects of your trip. As a local travel company based in Vietnam, we explain clearly how we handle unexpected situations and what responsibilities we take if something goes wrong during your trip.
- Strong partnerships: We work with reliable local partners and regularly monitor their stability and quality. This helps us reduce risks and ensure the continuity of our services.
- Handling partner insolvency: In the unlikely event that one of our partners, such as a hotel, is no longer able to operate, we take responsibility for arranging an alternative. If this occurs after full payment has been made, we will do our best to provide a comparable replacement, so your trip is not affected by external circumstances.
- Service disruptions by partners: If a partner is unable to deliver a service—for example due to overbooking or a canceled activity—we will arrange a comparable or better alternative as quickly as possible. If no suitable alternative is available, we will refund the cost of that specific part of the trip.
- Transparent communication: If a situation arises where additional costs are unavoidable, we will always discuss this with you first. We aim to find a solution together that is fair and financially reasonable.
- Personal support:Our team is available throughout your trip to assist with any questions or issues. If needed, we act quickly to find a suitable solution, ensuring your trip runs as smoothly as possible.
3. Valid travel documents
The traveler is responsible for carrying all required travel documents, such as a valid passport and, if necessary, a visa. If a traveler is unable to take the trip due to missing or incorrect documents, any resulting costs are the responsibility of the traveler.
4. Force majeure
In cases of force majeure, the provider reserves the right to modify or cancel the tour.
Force majeure includes, but is not limited to: war, social unrest, natural disasters, delays, fire or damage to vehicles, and the insolvency of transport providers or service suppliers involved in the trip.
5. Special requests
The traveler must inform the provider of any special requests at the time of booking, such as ground-floor accommodation, dietary requirements, or other personal preferences. The provider will do their best to accommodate these requests but cannot guarantee them.
6. Liability and Insurance
The provider is not liable for loss of or damage to personal belongings, or for additional costs caused by delays, accidents, natural disasters, or political unrest.
The traveler is responsible for arranging appropriate travel insurance. It is also the traveler’s responsibility to understand the terms and coverage of their own insurance policy.
7. Complaints during the tour
If a traveler has a complaint about the execution of a tour, they must inform the provider at the time the issue occurs. This allows us to address the situation immediately and find a suitable solution.
If an issue cannot be resolved on the spot, the traveler may submit a complaint no later than 7 days after the end of the tour. Complaints that were not reported during the tour cannot be considered afterward.
8. Changes to a booking
To request a change to a booking, the main contact person can get in touch with the provider. Depending on the nature of the change, additional costs may apply.
Questions about our travel terms?
We aim to explain our terms as clearly as possible. If you have any questions about cancellations, changes, or any other aspect of your trip, feel free to contact us. We’re happy to help and will explain everything clearly before you book your trip.